Frequently Asked Questions
Answers to common Mina Nurjan shopping questions.
How do I place an order?
Choose a piece in Collections, select any available size, add it to your bag and continue to the checkout. Review the total and available delivery options before paying.
Can I request a custom piece?
Use Contact Support to discuss a design, size or handmade item. Availability, pricing and timing must be agreed before a custom order is placed.
Where is my order?
Refer to your order confirmation for your order reference. Contact Support with that reference for questions about delivery, changes or missing items.
How do I care for my piece?
Follow the care instructions supplied with the individual product. Silk, embroidery and delicate jewelry may require specialist care; ask before washing if instructions are unavailable.